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RETURN POLICY

Thank you for choosing Super Media Entertainment. We strive to provide you with high-quality products and services. In the event that you need to request a refund, please take a moment to review our refund policy outlined below.

1. Digital Products: We offer a range of digital products, including but not limited to streaming services. Due to the nature of digital goods, we generally Do Not provide refunds for these products. However, if you encounter technical issues that prevent you from accessing or utilizing the product as intended, please contact our customer support within 7 days of your purchase. We will do our best to resolve the issue for you.

2. Physical Products: For physical products such as tv boxes or sticks, we accept refund requests within 7 days from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. You will be responsible for the return shipping costs. Once we receive the returned item and inspect it, we will process your full or partial refund within 7 business days.

3. Subscription Services: Subscription services, such as membership programs or streaming services, may have their own specific refund terms. Please refer to the terms and conditions of the particular subscription service for more information.

4. How to Request a Refund: To initiate a refund request, please contact our customer support team at info@supermediaentertainment.com. Provide your order number, the reason for the refund, and any relevant details. We will review your request and respond within 3 business days with further instructions.

5. Exceptions: Refunds will not be provided in the following cases:

  • Change of mind or personal preference.
  • Unauthorized use or sharing of digital products.
  • Failure to meet system requirements for digital products.
  • Failure to adhere to the terms and conditions of a subscription service.

6. Contact Us: If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at info@supermediaentertainment.com or (888)-680-5884. Our team is here to assist you and ensure that your experience with Super Media Entertainment is a positive one.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates. This policy was last updated on 28th Dec 2023.